No more customers hovering around asking for updates. They drop off their item, get a ticket, and come back only when it's actually done.
No credit card · No hardware · Works on any TV
The problem
Customers drop off a phone or appliance and then either stay and watch, or call every hour asking if it's done. Your staff spends half the day giving status updates instead of doing repairs. The counter is crowded with people waiting for no reason.
The solution
Customers get a ticket when they drop off their item. They leave. Your staff works without interruption. When the repair is done, you hit Next — they see it on their phone and come to pick up. No repeat calls, no hovering, no crowded counter.
At drop-off, customer scans the QR at your counter. Gets a ticket number linked to their item.
Customer goes home or runs errands. Your team works without interruption. No status update calls.
When the repair is done, call their number. They see it on their phone and come pick up their item.
They see their ticket status on their phone. They come back only when called — no guessing, no repeat calls.
Use prefixes to categorize: PH- for phones, AP- for appliances, LT- for laptops. Each with its own counter.
Show current ticket numbers on a TV at your shop. Walk-in customers and waiting customers can see it clearly.
Customer didn't come to pick up? Mark them. Their ticket goes to the end so you can manage the counter without gaps.